Tuesday, January 27, 2009
Thursday, January 22, 2009
It is really amazing for our Arab and 3rd world nations to see a president who has been there for 8 years just leaves like that and delivers all the power he has to someone who has a completely different ideology and background, why? Because people said so.!!
Seeing Bush -with all his faults- that cooperative in this smooth transition, and how the tradition has got 5 American presidents in the same place (while we celebrate that we got 5 Arabs on the same table in summit lunch!), this tells you why Americans have to be proud with their liberty and democracy.
Americans don't have history or heritage as we do, but they have something much more precious; FREEDOM!
P.S> I was sick at home all day on Tuesday and this was good as I have seen it all (5 hrs).
Tuesday, January 20, 2009
Sunday, January 18, 2009
Ok, in the last post, we discussed the causes, but now the important question is: How can we enforce the after-sales culture in our society?
There is "Gehaz 7emayet El mostahlek" (Customer Protection), that should play the biggest role, but what about the people, they should play a role too..
1. You never buy something valuable without having a documented after sales proof.
2. When you experience bad after sales, you have to report it immediately to the Customer protection.
3. If it is an international brand, send email to the headquarters, I did it before with Nokia, and they really bahdelo raya.
What else guys? We need to be more proactive...
Thursday, January 15, 2009
I have always wondered about why do we have a big problem in the after sales service in Egypt!
Sales people are running after you like crazy in order to buy something, and once you pay, khalas, you are trapped or in other words "lebest".
It is like someone who is chasing a beautiful woman, and when she falls for him, he dumbs her; in other words; Nadl!
Think about when you go to the maintenance center for your car, to Raya or I2 for the mobile, or when you buy clothes and discover that it is not as fitting as you thought. In all cases, you are the loser. It is never "3eeb sena3a", and they will alaways "hanfarmat el gehaz", and "el beda3a el moba3a la torad wala tostabdal"!!!
Not having after sales or bad after sales is really a strategic problem because lots of opportunities will be lost for the company if they are not satisfying their customer's needs. I don't know is it part of the overall TANASH of the country and the notion that the Egyptian is a priceless commodity in this world, or is it something we are used to coz we don't wanna exert effort and walk the extra mile with the customer?!