My work (academic, corportae, and development) and education allowed me to meet and deal with thousands of people in different places and from different races. The surprising thing is that the more people I meet, the smaller percentage of professional people I experience.
The Ironic thing is that the most professional and competent person whom I deal with on daily basis is the laundry guy (el Makwagy). Why?
- He knows his work and competencies by hard. (Edge)
- He never missed a deadline. (Punctual)
- He is always quick without compromising on the quality. (Customer Oriented)
- He delivers consistent and reliable service. (Quality)
- He doesn't over promise. (Confident)
- He never steals something left in a piece of cloth. (Honest)
- He has hard working environment in the streets and he never complains (Reliable)
- He doesn't interfere in my life and talk about his life. (Seprates Business & Personal)
- He treats all his clients the same way regardless of their religion or social standard. (Fair & Liberal).
How many people who do meet on daily basis and are driven by such values. I really wonder about the sercret of his professionalism in a country that has sneaky and unprofessional attitude "fahlawa" as a core competency! and how does he keeps his motivation and satisfaction.
Salute to Girgis, my laundry guy :)